Refund Policy

Softechbee Pvt. Ltd. - Refund Policy

This Refund & Payment Policy outlines the terms related to payments, cancellations, and refunds for services provided by Softechbee Pvt Ltd, including software development, CRM solutions, AI agents, digital marketing, and e-commerce services.

All payments made to Softechbee Pvt Ltd are processed into the company’s official current account. Clients are required to complete payments as per the agreed proposal, quotation, or service agreement before project initiation or milestone execution.

Due to the customized and digital nature of our services, payments made for completed milestones, delivered work, consultation fees, or deployed solutions are non-refundable. Once a project phase has been approved or delivered, the corresponding payment cannot be reversed.

If a client chooses to cancel a project before work has commenced, a refund request may be considered after deducting administrative charges, consultation fees, and any preparatory work expenses incurred by the company.

If a refund is approved by Softechbee Pvt Ltd management under special circumstances, the refund will be processed strictly via company cheque only. As all payments are received into the company’s current account, refunds will not be processed via cash, online transfer, UPI, or third-party payment platforms.

Approved refund cheques must be collected physically from the Softechbee Pvt Ltd office by the client or an authorized representative. The client is required to present valid identification and any required authorization documents at the time of cheque collection.

Softechbee Pvt Ltd will not be responsible for delays in refund processing caused by incomplete documentation, pending verification, or failure of the client to collect the cheque within the specified time.

For digital marketing services, performance-based variations or market fluctuations do not qualify for refunds once campaigns have been executed. For AI agents, CRM systems, or software development projects, refunds will not be issued once deployment or delivery has taken place.

Processing time for approved refunds may take up to 15–30 business days from the date of written approval by management.

Softechbee Pvt Ltd reserves the right to modify or update this Refund & Payment Policy at any time without prior notice. Updated policies will be published on our official website.

For refund-related inquiries, clients must contact Softechbee Pvt Ltd through official communication channels and submit a written refund request with relevant project and payment details.